Job Details

After Sales Service Head

Job Description:



Planning and implementing a robust Customer Relationship Management system

  • Plan and Monitor movement of Field service Team to the Clients unit.
  • Strategize and prepare action plans for establishing a robust system of client interactions and issue resolution Post sales. Handle escalations, key clients and loop back learnings into the system for future.
  • Conceptualize and implement a feedback system in coordination with Sales team to measure Client satisfaction score (through surveys, etc).
  • Create action plans for implementing Best Practices from the industry in order to increase Client Satisfaction scores. Establish TATs and SOPs for the team.
  • Increase Revenue by selling AMC and fulfilling these contracts to the satisfaction of the client.
  • Plan and Implement new software/ digital platform in coordination with the Management for better tracking after sales service activities


Documentation & Collections

  • Create and ensure effective implementation of standard operating procedures & guidelines for documentation & collections for the team (including Agreements, Sale Deeds, collection reminders, legal notices, etc.).
  • Establish Quarterly checkpoints (Audits) to ensure processes are adhered to.
  • Ensure smooth transactions and Inter departmental coordination for client query resolution.
  • Publish monthly and quarterly reports to management and other stakeholders for analysis.

Team Management

  • Responsible for managing and developing a high performance field service team.
  • Recruit, select, develop and retain appropriate team members. Recognize and praise individual performance whilst resolving conduct and performance issues promptly.
  • Cultivate a cohesive, creative, and comfortable working environment, mediating any interpersonal issues within the team.
  • Ensure that all members understand the team’s objectives and work together to achieve it. Constant monitoring to ensure that everyone is working towards the same goal.



  • MBA or equivalent dgree with8 to 10years of experience in the same profile.
  • Excellent Communication, Writing, Interpersonal and Leadership skills.
  • Proficient in using MS Office, CMS and ERP.




  • Previous Service Experience and Comprehensive knowledge of manufacturing industry.
  • Process Management - Strategic Planning & Analyzing, Decision Making & Process Re-engineering
  • Leadership skills: Quick decision making, people management, team building.
  • Strong Customer-Facing Skills
  • Strong Written and Verbal Communication
  • Self-Motivated, Troubleshooting, Creative Problem-Solving


Desired Candidate Profile:

After Sales Service


Number of vacancy:


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